Manufacturing Material Support Representative (Contractor)

$83,200 - $93,600/Yr

Phoenix Group Holdings - Georgetown, KY

Full-time - Entry Level

Remote - Georgetown, KY

Personal and Laundry Services

About the position

The Manufacturing Material Support Representative (Contractor) is responsible for coordinating and directing various strategic processes and customer satisfaction projects related to steel and raw material quality in a manufacturing environment. This role involves close collaboration with cross-functional teams to ensure product quality and customer satisfaction, serving as the material product expert at customer locations. The representative will lead problem-solving efforts for product non-conformance and maintain effective communication with both customers and suppliers.

Responsibilities

• Coordinate and direct customer satisfaction projects regarding steel/raw material quality.
• Serve as the material product expert at customer locations, addressing questions and concerns.
• Lead problem-solving methodologies for product non-conformance, identifying root causes and coordinating corrective actions.
• Drive communication with internal customers throughout the manufacturing process to set expectations and establish timelines.
• Ensure compliance with safety protocols and wear required PPE in the plant facility.
• Manage resources by coordinating with internal teams and external vendors for project needs.
• Track and communicate project progress, maintaining an internal tracking sheet and distributing updates weekly.

Requirements

• 2+ years of experience in manufacturing/quality.
• Prior experience in steel making, coatings, processing, and awareness of steel imperfections affecting end-use quality.
• Press and Diemaker experience.
• Advanced skills in time management and task prioritization.
• Ability to identify opportunities for process improvement through data analysis.
• Strong relationship-building skills and ability to work well in a team setting.
• Excellent written and verbal communication skills.
• Strong computer knowledge, particularly in Excel and menu-driven programs.
• Detail-oriented with on-call availability to assist in problem resolution.

Nice-to-haves

• Experience with carbon steel automotive applications and imperfections.
• Experience with coated steels such as hot-dipped galvanized and galvanneal.
• Knowledge of exposed vs. unexposed material.
• Understanding of how material quality issues disrupt automotive stamping operations.
• Familiarity with circle grid analysis, thickness analysis, and stamping problem-solving tools (8D, A3, DMAIC).

Benefits

• Competitive hourly rate of $40 - $45.
• Flexible working hours with a mix of onsite and remote work.