Life Storage - Salt Lake City, UT
posted 4 months ago
The Map Operations Coordinator plays a crucial role in enhancing the customer experience for those renting Extra Space storage units remotely. This position involves the creation and maintenance of digital maps of the company's properties, which are essential for helping customers locate their units on-site. As the company expands its online rental services, these maps will also be instrumental in facilitating a seamless online rental process. The coordinator will be responsible for updating the layouts of the facilities to ensure accuracy and usability for customers. In this role, the coordinator will work closely with various teams to ingest feedback from stores regarding map accuracy and layout. They will clarify requests to ensure that edits are made correctly and efficiently. The coordinator will manage the incoming workload, prioritizing the most critical map edits and providing management with visibility into the progress and team capacity. Collaboration with the District Manager and Store Manager is essential to confirm new building layouts, unit sizes, and attributes. Additionally, the coordinator will act as a liaison between the map partner and the stores, ensuring that all parties are aligned on map requirements. They will also coordinate with different departments within Extra Space to prepare new maps ahead of the opening of new storage facilities, ensuring that maps are available from day one. Regular presentations to the team supervisor on the progress of map edits and creation will be a key part of this role.