Fit Pay - Seattle, WA
posted 3 months ago
We are seeking a full-time Field Service Engineer - Marine near our Seattle, WA location. In this role, you will be responsible for providing installation, technical support, and training on Garmin and Fusion Entertainment Marine products to boat OEMs (Original Equipment Manufacturers), OEM dealers, and installation dealers. You will become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with an emphasis on Garmin Marine and Fusion Entertainment products. Additionally, you will need to be well-versed in boat systems, automotive electrical systems, and Marine OEMs. Your responsibilities will include traveling to customer facilities to provide regular on-site support of Marine Installations, as well as providing training on the correct installation, calibration, setup, and operation of Garmin Marine and Fusion Entertainment products. You will also assist in troubleshooting any problems with these products and create regular monthly reports on the support provided. Accompanying Sales personnel on OEM and dealer sales calls may also be required, along with assisting in the specification of Garmin or Fusion Entertainment products for sales quotes. You will be expected to answer customer and installer technical inquiries regarding Garmin and Fusion Entertainment products, monitor, document, and report failure trends in the equipment, and identify and recommend improvements in products, documentation, and procedures. Reviewing owner's manuals, installation manuals, and maintenance manuals for completeness and technical accuracy will also be part of your duties. Communication with Product Support and Warranty to identify problems occurring in the field and relating these back to the Field Service Engineer Team is essential. You will represent Garmin and Fusion Entertainment as required and gather and communicate new product information to Field Service Engineers as needed. As a technical representative, you will ensure installations meet Garmin standards for quality and functionality while respecting the rules and policies of the OEM while onsite. You will provide on-site support of Marine OEM Installations and troubleshooting in a manufacturing environment, verify reported defective products at the Customer's facility, and train customer's associates in the installation and operation of Garmin Marine and Fusion Entertainment equipment. Meeting all production needs related to Garmin, including coordinating schedules with the production line and sea trials, will be crucial, as well as maintaining communication with Garmin headquarters by documenting and completing reports on the work performed and reporting failures/tracking trends. The ability to travel up to 70% of the time is required.