Marine Field Service Engineer

Garmin International - Seattle, WA

Full-time

Seattle, WA

Computer and Electronic Product Manufacturing

About the position

As a Marine Field Service Engineer at Garmin, you will become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, particularly focusing on Garmin Marine and Fusion Entertainment products. Your role will require you to be well-versed in boat systems, automotive electrical systems, and Marine OEMs. You will travel to customer facilities to provide regular on-site support for Marine installations, ensuring that installations meet Garmin's standards for quality and functionality. In this position, you will provide training on the correct installation, calibration, setup, and operation of Garmin Marine and Fusion Entertainment products, creating written procedures to assist customers and installers. You will also be responsible for troubleshooting any issues with these products and generating regular monthly reports on the support provided. Additionally, you will accompany sales personnel on OEM and dealer sales calls as needed, assisting in the specification of Garmin or Fusion Entertainment products for sales quotes. Your responsibilities will include answering technical inquiries from customers and installers regarding Garmin and Fusion Entertainment products, monitoring and documenting failure trends, and identifying improvements in products and procedures. You will review various manuals for completeness and technical accuracy, communicate with Product Support and Warranty to identify field problems, and represent Garmin and Fusion Entertainment as required. You will also gather and communicate new product information to Field Service Engineers as necessary.

Responsibilities

• Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with emphasis on Garmin Marine and Fusion Entertainment products
• Be highly knowledgeable in boat systems, automotive electrical systems, and Marine OEMs
• Travel to customer facilities to provide regular on-site support of Marine Installations
• Provide training on correct installation, calibration, set-up and operation of Garmin Marine and Fusion Entertainment products and create written procedures
• Assist in troubleshooting any problems with Garmin Marine and Fusion Entertainment products and create regular monthly reports on the regular on-site support
• Accompany Sales personnel on OEM and dealer sales calls, as needed, as well as assist the specification of Garmin or Fusion Entertainment products for sales quotes
• Answer customer and installer technical inquiries regarding Garmin and Fusion Entertainment products
• Monitor, document, and report failure trends in Garmin and Fusion Entertainment equipment
• Identify and recommend improvements in Garmin and Fusion Entertainment products, documentation, and procedures
• Review owner's manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Communicate with Product Support and Warranty to identify problems that are occurring in the field and relate these problems and solutions back to the FSE Team
• Represent Garmin and Fusion Entertainment as required
• Gather and communicate to Field Service Engineers new product information including set up, product specification, etc. as required
• Serve as a Garmin technical representative to ensure installations meet Garmin standards for quality and functionality
• Respect and observe the rules and policies of the OEM while onsite and maintain professional and courteous demeanor with all OEM associates
• Provide on-site support of Marine OEM Installations and troubleshooting in a manufacturing environment
• Verify reported defective products at Customer's facility
• Train customer's associates in the installation and operation of Garmin Marine, Fusion Entertainment equipment and other related items
• Meet all of productions needs related to Garmin including coordinating schedule with the production line and sea trials, taking care of problems that arise, and adjust priorities at a moment's notice
• Maintain communication with Garmin headquarters including documenting and completing reports on the work performed and reporting failures/tracking trends

Requirements

• Bachelor's Degree or equivalent Military/Trade school training OR a minimum of 4 years relevant experience
• Minimum of 4 years work experience performing marine audio AND/OR electronic equipment installation/troubleshooting
• Demonstrated strong and effective verbal, written, and interpersonal communication skills and a superior customer-oriented attitude
• Demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
• Positive, detail/quality oriented, organized, analytical, team oriented and a driven problem solver, multi-tasker, and self-starter with the ability to prioritize in a fast paced, deadline-driven environment with excellent time management and follow-up skills

Nice-to-haves

• Previous experience in a Marine OEM, or installing Marine electronics at a dealer facility

Benefits

• Eligible for Garmin's benefit program