Market Coordinator

$38,000 - $38,000/Yr

Keepers - Miami, FL

Full-time - Entry Level

Miami, FL

Food Services and Drinking Places

About the position

The Market Coordinator at Keepers is responsible for overseeing daily operations in the Miami market, ensuring high-quality service delivery and operational efficiency. This role involves collaborating with the Operations leadership team, onboarding cleaners, managing job assignments, and performing quality assurance checks to maintain service standards.

Responsibilities

• Conduct in-person cleaner onboarding and provide day-to-day cleaner support in the Miami market.
• Help optimize and improve operational processes.
• Step in to clean properties when needed.
• Maintain host relationships by ensuring high-quality service and addressing any issues that arise.
• Proactively identify areas for process improvement and escalate any bugs or platform feature requests.
• Perform quality assurance by spot-checking properties to ensure Keepers cleaners meet company standards.
• Track and monitor cleaner progress, including new hires.
• Maintain clear, professional communication with cleaners daily.
• Assist with onboarding and photographing new properties.
• Monitor daily job assignments.

Requirements

• 2-3 years of experience in cleaning operations, housekeeping management, hospitality, or a similar role.
• Proven track record of contributing to team initiatives and driving process improvements.
• Ability to prioritize tasks, solve problems, and manage multiple projects simultaneously.
• Strong written and verbal communication skills.
• Proficiency in basic Microsoft Word and Excel.

Nice-to-haves

• Experience in hospitality.
• Housekeeping management experience.
• Experience in the vacation rental industry.

Benefits

• Equal employment opportunities for all qualified individuals.
• Encouragement for candidates from all backgrounds to apply.