Market Development Manager

R E Garrison Trucking - Chattanooga, TN

Full-time

Chattanooga, TN

Truck Transportation

About the position

The Business Development Manager is responsible for selling logistics transportation services to both current and potential customers. This role involves actively seeking out customer prospects, building and maintaining relationships, and negotiating agreements. A thorough understanding of the transportation industry is essential, along with the ability to manage customer service operations and resolve issues effectively.

Responsibilities

• Identify and solicit new client opportunities.
• Develop and consult with current customer base.
• Responsible for growth of customer relations.
• Manage customer service day-to-day operations.
• Manage entire logistic information systems appropriately.
• Develop leads and cold call potential customers.
• Listen to customer queries patiently and find resolution to issues.
• Manage and negotiate rates.
• Able to multitask and resolve issues in high-pressure situations.
• Resolve transportation problems with urgency and professionalism.
• Other duties may be assigned.

Requirements

• College degree in related field preferred.
• Previous experience in customer service and sales preferred.
• Knowledge of trucking industry is required.
• Excellent listening skills.
• Energetic and personable.
• Ability to use critical thinking skills.
• Ability to interact and communicate effectively over the phone, through email, and face to face.
• Ability to recognize when action is necessary and to implement the required actions within a reasonable time.
• Ability to prioritize workflow to use time effectively.
• Ability to perform mathematical calculations to determine transit times.
• Ability to use discretion and good judgement.
• Good working knowledge of Microsoft Word, Excel, and Outlook.