Market Director, Broker Partnerships

WeWork • New York, NY

409d • $76,500 - $102,000

About The Position

The Lead, People Systems Operations at WeWork is responsible for overseeing the implementation and maintenance of HR technology solutions, particularly Workday. This role involves managing Tier II support and leading cross-functional projects to enhance HR systems. The position requires a strong understanding of HR processes, system implementation methodologies, and compliance standards, ensuring that the People Systems Operations roadmap is effectively prioritized and executed.

Requirements

• 1 to 2+ years practical Workday configuration experience including support and end-to-end feature implementations.
• Strong knowledge of HR, Payroll & Benefits processes, procedures and best practice.
• Excellent interpersonal, collaboration, and problem-solving skills.
• Ability to perform in fast-paced, high-pressure situations.
• Must be a skilled communicator, with well-developed verbal, written and presentation ability.

Responsibilities

• Lead implementation of functional solutions and provide oversight of day-to-day support in Core HCM, Talent, Recruiting, Time & Absence, Compensation, Benefits, Payroll, Learning, Advanced Reporting, and Security.
• Support intake of maintenance and enhancement requests, consulting with cross-functional stakeholders to establish prioritization.
• Oversee intake triage, routing, and resolution of support requests in case management system based on impact and urgency.
• Partner with key stakeholders to understand functional requirements and deliver effective, scalable solutions through planning, design, development, testing, and deployment with required documentation.
• Collaborate with teammates in other functional areas within People Systems to ensure consistent and effective design and implementation of cross-functional solutions.
• Design and develop advanced custom reports as required for business users and leadership.
• Configure and administer security and permissions to comply with policies and procedures.
• Lead bi-annual Workday releases, including impact assessment and regression testing.
• Manage regular system maintenance, including year-end activities.
• Identify opportunities for internal and external process improvements and lead optimization efforts.
• Adhere to compliance standards, including thorough documentation of requirements, testing, and approvals.
• Understand and follow company policies surrounding data governance, security, and integration development.
• Emphasize scalability and sustainability in all design decisions.
• Act with speed, while balancing quality and compliance.

Benefits

• 20 days of PTO
• 11 paid holidays
• 80 hours of paid sick time per full calendar year
• 16 weeks paid parental leave
• competitive healthcare benefits
• 401k plan
• life and AD&D insurance

What This Job Offers

• Job Type: Full-time
• Industry: Real Estate
• Education Level: No Education Listed