Market Director of Store Operations

Go Concepts - Dallas, TX

Full-time - Senior

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Market Director of Store Operations at Salad and Go is responsible for providing strategic direction and operational oversight for the central market, including Oklahoma City and Dallas-Fort Worth. This role involves inspiring teams to deliver exceptional guest experiences, driving operational excellence, and achieving strong business results. The Market Director will work closely with senior leadership and maintain a strong presence in stores to ensure outstanding service and operational efficiency.

Responsibilities

• Provide strategic direction and operational oversight to District Managers, Store Managers, and Team Members.
• Collaborate with senior leadership to identify solutions that drive revenue and simplify operations.
• Maintain a strong presence in stores to ensure teams deliver outstanding service.
• Recruit, train, and retain high-quality team members to maintain a bench of District Managers and Store Managers.
• Support store team members in their growth and development.
• Hold teams accountable to policies and procedures to achieve goals related to cash flow, revenue growth, and operating expenses.
• Conduct P&L performance analysis and develop actionable plans and solutions.
• Ensure focus on food quality, facility cleanliness, maintenance practices, and service procedures.

Requirements

• 8+ years of proven success in a high volume, multi-unit store/hospitality environment, preferably with drive-thru operations experience.
• Passion for working in stores to inspire, observe, and coach team members.
• Ability to teach and coach process improvement.
• Deep understanding of financial metrics and P&L analysis.
• Ability to learn and adapt quickly to industry changes and company directives.
• Willingness to travel a minimum of 50% of the time.

Benefits

• 401(k) matching
• Dental insurance
• Paid sick time
• Paid time off
• Unlimited paid time off
• Vision insurance