Market Financial Center Manager - Boise Market

Bank of America - Nampa, ID

Full-time - Entry Level

Nampa, ID

Credit Intermediation and Related Activities

About the position

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.

Responsibilities

• Support a cluster of financial centers in designated markets in the absence of the assigned financial center manager.
• Manage as a business owner and foster a team environment.
• Instill an effective client-centric and risk culture.
• Drive operational excellence and ensure effective and cohesive operations of the financial center.

Requirements

• 1+ years of leadership experience demonstrated through coaching, training, and/or motivating a diverse work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to engage others in dialogue and build/deepen relationships.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (verbal, non-verbal, written, and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Availability to work weekends and/or extended hours as required to run the business.
• Must be able to travel to any financial center within the defined market.

Nice-to-haves

• 1+ years of management experience including hiring, coaching, and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail, and/or hospitality industries.
• Bachelor's Degree in a related field.
• Bilingual (fluent verbal and written).