Bank of America - Charlotte, NC
posted 2 months ago
Full-time - Entry Level
Charlotte, NC
Credit Intermediation and Related Activities
About the position
This position at Bank of America is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager. The role emphasizes managing as a business owner, fostering a team environment, and instilling a client-centric and risk-aware culture. The individual will drive operational excellence and ensure that all aspects of the financial center run effectively and cohesively.
Responsibilities
- Operates as a backup financial center leader within a market
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world-class client experience environment
- Manages market-level initiatives prescribed by market leaders
- Drives operational excellence
Requirements
- 1+ years of leadership experience demonstrated through coaching, training, and/or motivating a diverse work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue and demonstrate a commitment to providing personalized service
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Availability to work weekends and/or extended hours as required to run the business
- Must be able to travel to any financial center within the defined market
Nice-to-haves
- 1+ years of management experience including hiring, coaching and developing direct reports
- Experience in consumer banking/financial services, mortgage, retail and/or hospitality
- Bachelor's Degree in related field
- Bilingual (fluent verbal and written)
Benefits
- Competitive benefits to support physical, emotional, and financial well-being
- Opportunities to learn, grow and make an impact
- Flexible working arrangements
