Market Financial Center Manager - Manhattan Central Market

$72,000 - $90,000/Yr

Bank of America - New York, NY

Full-time - Mid Level

New York, NY

10,001+ employees

Credit Intermediation and Related Activities

About the position

The Market Financial Center Manager at Bank of America is responsible for supporting a cluster of financial centers in designated markets, acting as a market-level resource in the absence of the assigned financial center manager. This role focuses on managing operations effectively, fostering a team environment, and ensuring a client-centric culture while driving operational excellence and business results.

Responsibilities

• Operates as a backup financial center leader within a market.
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention.
• Manages business results through formalized management routines and coaching.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence.

Requirements

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team.
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction.
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability.
• Proven record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills, including the ability to easily engage others in dialogue and demonstrate a commitment to providing personalized service.
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills.
• Proficiency in computer skills and professional programs (for example, Microsoft Office).
• Availability to work weekends and/or extended hours as required to run the business.
• Must be able to travel to any financial center within the defined market.

Nice-to-haves

• 1+ years management experience including hiring, coaching, and developing direct reports.
• Experience in consumer banking/financial services, mortgage, retail or hospitality.
• Bachelor's Degree in related field.
• Bilingual (fluent verbal and written).

Benefits

• Paid time off
• Industry-leading benefits
• Access to resources and support for employees to contribute to sustainable growth.