Market Financial Center Manager

$72,000 - $90,000/Yr

Disability Solutions - Seattle, WA

Full-time - Mid Level

Seattle, WA

About the position

This position at Bank of America is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager. The role involves managing operations as a business owner, fostering a team environment, and ensuring a client-centric and risk-aware culture. The individual will drive operational excellence and ensure that all aspects of the financial center run effectively and cohesively.

Responsibilities

• Operates as a backup financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world-class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence

Requirements

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
• Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
• Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
• Proven record of balancing risk and making sound decisions while achieving business goals
• Strong interpersonal skills, including the ability to engage others in dialogue and build/deepen relationships
• Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
• Strong communication skills (verbal, non-verbal, written, and presentation) and active listening skills
• Proficiency in computer skills and professional programs (e.g., Microsoft Office)
• Availability to work weekends and/or extended hours as required to run the business
• Must be able to travel to any financial center within the defined market

Nice-to-haves

• 1+ years management experience including hiring, coaching, and developing direct reports
• Experience in consumer banking/financial services, mortgage, retail, or hospitality
• Bachelor's Degree in a related field
• Bilingual (fluent verbal and written)

Benefits

• Industry-leading benefits
• Access to paid time off
• Resources and support for employees to make a genuine impact
• Contributions to the sustainable growth of the business and communities served