Market Grille Assistant Department Manager

Hy-Vee - Spencer, MA

Full-time - Entry Level

Onsite - Spencer, MA

Food and Beverage Retailers

About the position

As an Assistant Market Grille Department Manager at Hy-Vee, you will support the Department Manager in delivering high-quality products and exceptional customer service. This role emphasizes teamwork, customer engagement, and maintaining a positive company image while ensuring efficient operations within the Market Grille department.

Responsibilities

• Provide prompt, efficient, and friendly customer service by exhibiting caring and concern in all interactions.
• Assist customers by escorting them to products, loading or unloading heavy items, and addressing customer suggestions or requests.
• Answer the telephone promptly and provide friendly service, including taking product orders.
• Work with co-workers to ensure customer satisfaction and a pleasant work environment.
• Check orders for the day and set up a timeline and production schedule.
• Review daily production lists with department employees and assign tasks for completion.
• Ensure food display cases are properly stocked and rotated.
• Monitor the Market Grille area for cleanliness and safety issues, assigning tasks as needed.
• Control inventory through constant monitoring of products and ensure the supply area is clean and orderly.
• Handle catering contracts and follow all food safety guidelines.
• Address and resolve customer issues and suggest promotional items for the department.
• Assist in monthly inventory and maintain proper sanitation procedures.
• Assume management duties in the absence of the Department Manager and write schedules for the department.
• Train employees in department duties and order products and supplies as needed.

Requirements

• High school diploma or equivalent experience, with Sanitation (Food Safety) courses encouraged.
• One year of similar or related experience.
• Ability to solve practical problems and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials, and guide people with basic direction.

Nice-to-haves

• Experience in food service or retail management.
• Knowledge of food safety and sanitation practices.

Benefits

• Employee discounts on products and services.
• Flexible scheduling options.
• Opportunities for professional development and training.