Market Grille Assistant Department Manager

Hy-Vee - Coralville, IA

Full-time - Entry Level

Onsite - Coralville, IA

Food and Beverage Retailers

About the position

The Assistant Market Grille Department Manager at Hy-Vee is responsible for supporting the Department Manager in delivering high-quality products and exceptional customer service. This role involves overseeing daily operations, managing staff, ensuring food safety, and maintaining a positive shopping experience for customers. The position emphasizes teamwork, customer engagement, and adherence to company standards.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews daily production list with department employees and assigns tasks for completion.
• Ensures food display case product is rotated and replenished.
• Scans the Market Grille area for items and areas that need to be addressed and assigns tasks to Market Grille staff.
• Ensures the proper amount of staff in the department to handle customer needs.
• Monitors schedule, checks on hours and duties for 14 and 15 year olds and monitors department overtime.
• Controls inventory through constant monitoring of products.
• Ensures supply area is clean and orderly.
• Rotates all perishable product with every delivery.
• Handles catering contracts.
• Follows all food safety guidelines and ensures department employees comply.
• Handles and satisfies customer issues.
• Suggests ad items for department and reviews and orders signage for the department.
• Assists in monthly inventory: post invoices, helps with counts, calculates intra and inter store.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Works closely with Restaurant and Service staff.
• Reports to work when scheduled and on time.
• Assumes management duties in absence of Department Manager.
• Writes schedules for the department and is able to calculate clerk production amounts.
• Puts items/products together for catering or instructs to complete and calculates portion needed.
• Trains employees in department duties.
• Orders all products and supplies for the department.
• Understands and can perform all aspects of department duties.
• Assists in other areas of store as needed.

Requirements

• High school or equivalent experience with Sanitation (Food Safety) courses encouraged.
• One year of similar or related experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information.