Market Grille Department Manager

About the position

The Market Grille Department Manager at Hy-Vee is responsible for overseeing the efficient and profitable service of food and beverages. This role involves planning, organizing, directing, and coordinating staff and resources to ensure high-quality customer service and operational excellence. The manager will create a friendly atmosphere, maintain cleanliness and sanitation standards, manage food costs, and ensure compliance with health and safety regulations.

Responsibilities

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to guests; providing prompt, courteous, and efficient service to guests.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
• Smiles and greets guests in a friendly manner throughout the entire facility.
• Makes an effort to learn guests' names and to address them by name whenever possible.
• Answers the telephone promptly and provides friendly, helpful service to guests who call including taking product orders.
• Works with chefs for efficient provisioning and purchasing of supplies.
• Projects and controls food and beverage costs.
• Supervises portion control and quantities of preparation to minimize waste.
• Performs frequent checks to ensure consistent high quality of preparation and service.
• Analyzes weekly and monthly sales and trends and compares to actuals.
• Works with other management personnel to plan and execute marketing, advertising, and any special restaurant functions.
• Monitors actions of staff and guests to ensure that health and safety standards and liquor regulations are obeyed.
• Maintains budget and employee records and monitors bookkeeping records.
• Investigates and resolves complaints concerning food quality and service.
• Arranges for maintenance and repair of equipment and other services.
• Figures retail merchandise pricing and ensures correct pricing.
• Directs hiring, training, and scheduling of food service personnel.
• Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Complies with all health and safety regulations.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Monitors food preparation and methods.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Forecasts sales for accurate ordering and scheduling.
• Oversees department schedules that are written and executed according to volume.
• Writes and adheres to a yearly budget.
• Manages all financial aspects of the business.
• Monitors and manages cash accountability and accounting practices.

Requirements

• Must have the ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Possesses the ability to compose original correspondence and interpret written work instructions.
• Demonstrates leadership qualities and skills.
• Ability to interpret and manage recipes to ensure compliance and minimize waste.
• Ability to spot problems and resolve them quickly and efficiently, maintaining a level head and delegating kitchen tasks simultaneously.
• Maintains impeccable personal hygiene and high work and safety standards.
• Ability to manage in a diverse environment with a focus on client and guest service.
• Excellent attention to detail.
• Demonstrates a track record of creativity, training, cost controls, and understanding the intricacies of running busy kitchens.
• Strong passion for culinary excellence, bar knowledge, and service.
• Proven ability to develop a team with strong leadership and communication abilities.

Nice-to-haves

• Experience in a fast-paced food service environment.
• Knowledge of food safety regulations and practices.
• Previous experience in a managerial role within the food service industry.

Benefits

• Employee discounts on products and services.
• Health insurance coverage.
• 401k retirement savings plan.
• Paid time off and holidays.