Market Leader (CambridgeSide R021)

Apple - Cambridge, MA

Full-time

Cambridge, MA

Computer and Electronic Product Manufacturing

About the position

As a Market Leader at Apple, you will inspire and guide teams to deliver exceptional customer experiences that foster loyalty. This role involves overseeing various operational segments, including sales, training, and technical support, while ensuring peak performance in a dynamic retail environment. You will analyze key metrics and provide strategic guidance to achieve market goals, bridging the gap between retail and corporate functions.

Responsibilities

• Inspire and lead teams to deliver exceptional customer experiences.
• Analyze key metrics, including customer and employee feedback, to guide store performance.
• Maintain peak performance by working alongside staff and providing support.
• Refocus teams on quality customer service amidst growth and change.
• Contribute to the future success of Apple by combining executive vision with field execution.

Requirements

• Proven leadership experience in a retail environment.
• Strong analytical skills to assess performance metrics.
• Ability to inspire and motivate teams to achieve goals.
• Experience in managing change and driving performance in a dynamic setting.

Nice-to-haves

• Experience in the technology sector or with Apple products.
• Background in customer service excellence.
• Familiarity with retail operations and management.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.