Market Operations Director

Bunzl Distribution - West Boylston, MA

Full-time - Mid Level

West Boylston, MA

1,001-5,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Market Operations Director at Bunzl is responsible for overseeing the daily management of operations across four distribution warehouses. This role emphasizes remote leadership, employee engagement, and collaboration with various internal teams to enhance profitability and customer satisfaction. The director will also focus on safety, operational excellence, and continuous improvement within the market.

Responsibilities

• Accountability and ownership of the day to day management of the Operations team for a Distribution Market - 4 warehouses.
• Demonstrate remote leadership competency and motivate and engage employees via in person, telephone, and technology methods.
• Maintain consistent presence throughout market and provide responsiveness as if all employees were in the same location.
• Responsible for direct supervision of 4 Warehouse Managers.
• Lead recruitment, onboarding, training and development while hiring top talent to improve the organization.
• Create and ensure safe workplace and promote a culture of safety for the market.
• Work closely with internal team (Sales, Purchasing, Customer Service, Warehousing, and Accounting) to maximize profitability, efficiency and customer satisfaction.
• Partner with Market leadership team to lead the business to achieve strong performance to sales, profitability and working capital goals, implementing solutions-based strategies and consistency throughout the market.
• Partner with Finance to develop the Operations budget and scorecard.
• Coordinate with the director of EHS to ensure safe, clean and sustainable operations.
• Aligned with the Divisional OPS leader, drive operational excellence and repeatable process by implementing a continuous improvement model within the Market.
• Recommend process improvements and enhancements to streamline the business, increase speed and enrich our value to the customer.
• Communicate often and effectively with facility teams and leaders on all issues to create an engaged work force.
• Initiate and drive consistency for the operations function throughout the Market.

Requirements

• Bachelor's Degree preferred.
• 5+ years of prior Operations Management experience is required.
• Requires travel throughout the market, expected to be in each market location quarterly.
• Excellent oral and written communication skills and ability to work as part of a geographically dispersed team.
• Demonstrated ability to effectively communicate thinking, logic and decision-making rationale.
• Excellent interpersonal skills and ability to interact with all parties involved with our business.
• Positive attitude; willingness and ability to contribute to a positive work environment.
• Highly Proficient in Word, Excel.
• Organized with a focus for details in a fast paced environment.
• Attention to detail and ability to multi-task and prioritize.
• Ability to work independently and be held accountable for business results.
• High degree of self-motivation and keen sense of urgency.
• Experience with CBA's preferred.

Benefits

• 401(k) matching