PODS Enterprises - Elkridge, MD
posted 19 days ago
Full-time - Mid Level
Elkridge, MD
Warehousing and Storage
About the position
The Market Operations Manager is responsible for overseeing the daily operations of a storage center within a designated territory. This role involves managing associates, ensuring customer satisfaction, and maintaining compliance with regulatory standards. The manager will lead a team, handle operational excellence, and ensure the efficient use of corporate assets while fostering a culture aligned with the company's core values.
Responsibilities
- Direct day-to-day operations of storage centers and associates.
- Recruit, interview, hire, train, and retain top talent.
- Provide daily support and coaching for associates.
- Manage customer experience to meet or exceed CSAT and DSAT goals.
- Ensure compliance with DOT and OSHA regulations.
- Manage corporate assets and daily routing for associates.
- Conduct regular pre-shift meetings and maintain communication with team members.
- Coordinate repairs and ensure timely completion of driver checklists and logs.
- Participate in quarterly self-audits and identify areas for improvement.
Requirements
- High school diploma required; college degree preferred.
- Minimum of 1 year of prior management experience.
- Ability to obtain CDL Class B License or higher preferred.
- Must maintain a current/valid driver license.
- Must be able to obtain PODS forklift certification.
- Possession of a valid DOT medical card preferred.
- Mechanical ability to identify problems with equipment.
Nice-to-haves
- Experience in logistics or transportation management.
- Knowledge of OSHA and DOT compliance standards.
Benefits
- Health insurance
- 401k plan
- Paid time off
- Employee discounts
- Professional development opportunities
