Market Rate Assistant Community Manager - Sacramento, CA

About the position

The Assistant Community Manager at USA Multifamily Management, Inc. plays a crucial support role in managing the operations of The AJ Family Apartments, a 345-unit conventional market-rate community. This position involves collaborating closely with the Community Manager to ensure effective marketing strategies, compliance with lease administration, and addressing resident concerns. The role requires a strong focus on customer service and operational excellence, with responsibilities that include monitoring marketing efforts, processing applications, and maintaining compliance with various housing regulations.

Responsibilities

• Monitor marketing efforts and develop new strategies.
• Collect outstanding balances and ensure compliance with lease administration.
• Process applications and resident requests.
• Handle resident concerns as directed by the Community Manager.
• Maintain compliance with all general and property-specific regulations, including LIHTC and other program requirements.
• Complete all paperwork accurately and process as directed by the Compliance Department.
• Ensure timely completion of initial applications and resident recertifications.
• Lead by example to maintain a service-oriented environment.
• Promote resident satisfaction and retention by resolving complaints and addressing service issues.
• Review resident files and ledger records to determine unpaid fees and communicate with residents regarding outstanding balances.
• Assist with inspecting vacant units and overall community upkeep.
• Support Leasing Associates in leasing apartments and ensure compliance with company policies and Fair Housing guidelines.
• Facilitate and oversee resident events to create customer loyalty and retention.
• Oversee community operations in the absence of the Community Manager.

Requirements

• At least two years of experience in on-site apartment leasing; leadership role preferred.
• Tax-credit experience required; market-rate/conventional experience preferred.
• Computer skills in Microsoft Office.
• Knowledge of YARDI Voyager, Site Manager, CRM Flex, EliseAI, Snappt, YES Energy, DoorKing, ButterflyMX, Spectrum or similar PMS programs.
• Strong customer service and communication skills.
• Management of on-site staff and resources.
• Successful track record of meeting property goals and optimizing asset performance.
• Valid CA driver's license & reliable transportation.
• High School Diploma or GED required; Bachelor's Degree preferred.
• California Certified Residential Manager (CCRM), Housing Credit Certified Professional (HCCP), Accredited Residential Manager (ARM), Certified Apartment Leasing Professional (CALP) or related credential preferred.

Nice-to-haves

• Experience in a leadership role within property management.
• Additional certifications related to property management.

Benefits

• Paid holidays
• Health insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program