Market Research Manager, Channel Performance

Ipsos - Dallas, TX

Full-time - Mid Level

Dallas, TX

Professional, Scientific, and Technical Services

About the position

The Market Research Manager will be an integral part of the Mystery Shopping team specializing in Mystery Shop Data for the Retail Mobile division. Operating under a dotted line to the Senior Manager of Competitive Intelligence at Samsung, you'll be employed by Ipsos with flexibility for local candidates in the DFW area. The successful candidate will hold considerable responsibilities and play a significant role in the maintenance and growth of long term client relationships. The role will involve frequent direct contact with clients on location and will consist of specific on-site tasks that are vital for account success.

Responsibilities

• Manage and coordinate all aspects of the research process from questionnaire writing and research design, analysis and interpretation of results through to preparation of reports
• Liaising on a regular basis with all key internal operations groups (data collection, data processing and results reporting) to ensure that reliable results are delivered to client in a timely, cost-efficient manner
• Build and maintain relationships with key clients by responding to queries and providing updates per client requests
• Work with internal operation teams to ensure successful project execution
• Maintains project budget and works with team to ensure all aspects of the study continue to operate smoothly; responsible for quality assurance throughout the life-cycle

Requirements

• Completed Bachelor's Degree in related field
• 3+ years of market research experience; customer experience research an asset
• Advanced proficiency with MS Office Suite; specifically, MS Excel and MS PowerPoint
• Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
• Data savvy with a strong attention to detail and accuracy
• Basic knowledge of SPSS and/or other quantitative reporting tools
• Prior experience using Sassie or any other related mystery shopping platforms a plus
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Ability to manage complex, multi-faceted project budgets and to create, manage, and commit to a project plan, schedule and budget
• Highly motivated, self-directed & possess a driven personality capable of working within tight deadlines
• Thrives within a team environment
• Excellent written & verbal communication skills with well-developed interpersonal and presentation skills
• Ability to be onsite at the Samsung location in the DFW area

Benefits

• Career Development opportunities
• Generous PTO
• Healthcare plans
• Wellness benefits
• Flexible workplace policy
• Strong collaborative culture