Marketing & Administrative Customer Service Coordinator

$38,000 - $55,000/Yr

Alure - Bloomfield Hills, MI

Full-time

Bloomfield Hills, MI

Machinery Manufacturing

About the position

The Marketing & Administrative Customer Service Coordinator will play an integral role in enhancing customer experience, supporting marketing efforts, and ensuring efficient office operations. This multifaceted role combines elements of customer service, marketing support, and administrative functions. The ideal candidate will be organized, proactive, and capable of balancing various responsibilities to help streamline company processes and promote a positive brand image.

Responsibilities

• Serve as the primary point of contact for customer inquiries, providing solutions and ensuring high satisfaction.
• Collaborate with the marketing team on promotional campaigns and gather customer feedback for continuous improvement.
• Monitor and respond to customer interactions on social media, maintaining a positive brand presence.
• Generate and analyze customer data reports to help inform marketing strategies and improve customer engagement.
• Organize and manage schedules, including coordinating appointments, meetings, and travel arrangements for team members.
• Prepare, edit, and distribute correspondence, reports, and marketing materials as needed.
• Maintain organized records of customer interactions, office documents, and supply inventories.
• Support HR activities, including onboarding processes and coordinating team events.
• Perform front-desk duties, greet guests, and handle incoming calls professionally.
• Process and track customer orders, manage billing and invoicing, and ensure accurate record-keeping.
• Assist with office management tasks, including inventory management and ordering supplies.
• Provide general support for special projects and assist in preparing presentations, reports, and documentation.

Requirements

• High school diploma or equivalent; associate's degree in Business, Marketing, or a related field is preferred.
• 2+ years of experience in a customer service, administrative, or marketing support role.
• Strong communication and interpersonal skills with a customer-oriented approach.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM systems.
• Ability to multitask, prioritize, and manage time effectively.
• High attention to detail, with the capability to work both independently and collaboratively.