Jamul Casino - Jamul, CA
posted 4 months ago
As a Marketing Ambassador at Jamul Casino, you will play a crucial role in providing exceptional customer service to guests and team members alike. Your primary responsibility will be to ensure that all guests feel welcomed and valued, assisting them with inquiries related to the property, loyalty programs, and current promotions. You will be expected to anticipate and address guest service needs proactively, working collaboratively with other departments as necessary to enhance the overall guest experience. This position requires you to execute various casino floor promotions effectively, issue player loyalty cards, and take accurate messages from guests. Listening to guest concerns and resolving issues in a timely manner is essential to maintaining a positive atmosphere within the casino. You will also need to adhere to all regulatory, departmental, and company policies while performing your duties in a safe and responsible manner. This role may involve performing other job-related tasks as assigned, ensuring that you meet the department's attendance, uniform, appearance, and grooming requirements.