Marketing and Admissions Director

The Waters Of Springfield - Springfield, TN

Full-time - Mid Level

Springfield, TN

Nursing and Residential Care Facilities

About the position

Waters of Springfield is seeking a dedicated and experienced Marketing and Admissions Director to join our team. This role is pivotal in ensuring a smooth transition for new residents into our long-term care facility. The Marketing and Admissions Director will be responsible for managing the admissions process, building relationships with referral sources, and promoting the facility within the community. The ideal candidate will have a strong background in long-term care, particularly in admissions and marketing, and will be able to communicate effectively with various stakeholders, including physicians, social workers, and families. In this position, you will be tasked with answering referrals promptly and working closely with physicians and hospital discharge planners to facilitate a seamless transition for new residents. You will also be responsible for marketing the facility to referral sources to attract new business, which includes building and maintaining relationships with hospitals, physicians, and other key stakeholders. Additionally, you will oversee the recruitment and credentialing of new physicians to the facility, ensuring that all admission paperwork is completed accurately and in a timely manner. The Marketing and Admissions Director will also play a crucial role in verifying payer sources and ensuring that referrals are clinically approved prior to admission. You will be expected to handle any concerns or complaints that arise, communicating effectively with the Administrator and ensuring that all resident, visitor, and employee concerns are addressed promptly. This position requires a proactive approach to community engagement, including meeting with members of community organizations and promoting positive public relations within the community. Other related duties may be assigned as necessary.

Responsibilities

• Answer referrals in a timely manner
• Work with physicians and hospital discharge planners to arrange a smooth transition to the facility
• Market the facility to referral sources to gain new business
• Build and maintain relationships with hospitals, physicians, social workers, discharge planners and other referral sources
• Recruit and credential new physicians to the facility
• Complete all admission paperwork for new admissions in a timely manner
• Ensure facility has all required paperwork for admission
• Verify payer sources and ensure referral is clinically approved prior to admission
• Receive and coordinate investigation/follow through of concerns, complaints received and communicate this information with the Administrator
• Communicate effectively and consistently with the Administrator and take directions from the Administrator
• Ensure resident, visitor and employee concerns are resolved in a timely manner and communicated to person who originated concern
• Meet with members of community organizations
• Promote good public relations within the community
• Obtain copies of insurance cards and OBRA screens for every admission
• Perform other related duties as assigned

Requirements

• Previous experience in Long Term Care, preferably in admissions and/or marketing
• Bachelor's Degree preferred
• Must be able to read, write, and speak the English language in an understandable manner
• Must possess the ability to make independent decisions when circumstances warrant such action
• Must possess the ability to deal tactfully with residents, family members, visitors, personnel, government agencies/personnel and the general public
• Must possess leadership and supervisory ability and willingness to work harmoniously with all personnel
• Must have patience, tact, cheerful disposition and enthusiasm
• Must be willing to travel

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Vision insurance
• Life insurance
• Paid sick time
• Paid Birthdays
• Paid Vacation Time-Cash Out Option
• Admissions Monthly Bonus
• Group Health Insurance
• Disability plans