Marketing and Member Experience Coordinator

$37,440 - $41,600/Yr

Goldfish Swim School Closter - Closter, NJ

Part-time - Entry Level

Closter, NJ

1-10 employees

About the position

The Marketing and Member Experience Coordinator at Goldfish Swim School plays a crucial role in enhancing customer experiences and promoting the school's programs. This part-time position involves supporting the Sales and Marketing team with various administrative tasks, engaging with customers, and ensuring a welcoming environment for members and visitors. The ideal candidate will have strong communication and organizational skills, a high energy level, and a solid work ethic, with a focus on working with children and multitasking in a dynamic setting.

Responsibilities

• Assisting with customer inquiries and contributing to sales initiatives.
• Directing daily operations to ensure the school runs according to GSS standard operating policies and procedures.
• Actively participating on social media platforms to boost the school's online presence.
• Identifying events and community engagement activities to promote the school.
• Compiling, creating, and refining marketing processes to improve efficiency.
• Managing and submitting marketing-related expenses.
• Ensuring high productivity and positive experiences at the front desk.
• Troubleshooting iClassPro account issues with the management team.
• Providing customer service follow-up to upset members and offering immediate solutions.
• Participating in weekly marketing meetings and assisting in implementing action items.
• Overseeing the W.A.T.E.R. Safety Presentation program.
• Maintaining cleanliness at the front desk and the dry side of the facility.
• Ensuring the retail and vending areas are clean, professional, stocked, and labeled.

Requirements

• High school diploma or GED required.
• 1 year of experience in customer service and grass-roots marketing.
• Experience working with children.
• Strong organizational skills and interpersonal communication skills.
• Demonstrated leadership experience.
• Must pass background examinations.

Nice-to-haves

• Experience as a certified lifeguard, youth sports instructor/coach, camp counselor, or childcare provider.

Benefits

• Paid training
• Health insurance
• Paid time off
• Snacks provided
• 401(k) matching
• Employee discount
• Opportunities for advancement
• Flexible schedule
• Food provided