Marketing and Sales Coordinator

$46,000 - $46,000/Yr

Trillium Woods - Plymouth, MN

Full-time - Entry Level

Plymouth, MN

Nursing and Residential Care Facilities

About the position

The Marketing and Sales Coordinator at Trillium Woods plays a crucial role in enhancing the senior living experience by managing marketing efforts and facilitating the move-in process for new residents. This position focuses on hospitality, ensuring that prospective residents receive exceptional service and support throughout their transition into the community.

Responsibilities

• Answers and directs incoming phone calls and manages the lead distribution system.
• Greets and serves all visits to the marketing office aligned with the Extraordinary Impressions program.
• Plans and implements all elements of marketing events (prospect and wait list) within the approved budget.
• Processes all deposits, cancellations, transfers, and other documents.
• Responsible for the maintenance of LCS systems that impact marketing including but not limited to Salesforce and C3LinC.
• Produces reports as needed out of systems.
• Processes invoices and is responsible for tracking the department budget.
• Manages the office by tracking inventory and ordering office supplies, collateral, and other materials.
• Oversees the office schedule, including events, staff schedules, and appointments.
• Responsible for updating community social media in conjunction with agency partners, including managing the schedule and execution of locally produced video content and social media postings.
• Creates wait list newsletter and other activities to keep wait list members engaged.
• Prepares all closing documents and assists all buyers with paperwork and documents needed prior to closing.
• Manages new resident orientation.
• Provides coverage in the marketing office for sales-related activities as needed.
• Works with Trillium Woods Plant Operations team to coordinate any needed construction, bids, pricing, and is responsible for informing prospective residents of additional costs related to requests.
• Serves as the main point of contact with prospective customers for information regarding progress.
• Attends weekly RSG meetings.
• After sale, meets with prospective residents to begin planning for move, including floor planning, downsizing tips, and linking the prospective resident with moving resources.
• Assists prospective residents as needed in working with moving resources.
• Schedules closing appointments and participates with other required personnel in closings.
• Provides new residents with keys, garage stickers, and nametags to ensure a positive transition.

Requirements

• Administrative degree with a minimum of three years related work experience.
• Strong organizational skills.
• Experience in event planning and execution.
• Experience in a professional office setting or hospitality environment, where good communication (especially telephone) and customer relations skills are essential.
• Proficient in the use of various software including all Microsoft Office applications as well as video platforms such as Facebook, Instagram, Constant Contact, Zoom, and others.

Benefits

• Competitive salary starting at $46,000 per year based on experience.