This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Marketing Communications Manager - Customer Community
Bill International Co.,Ltd. - San Jose, CA
posted 2 months ago
About the position
The Marketing Communications Manager for Customer Community at BILL is responsible for championing small and mid-size businesses by managing and scaling the Champions advocacy program. This role focuses on executing co-marketing initiatives to enhance brand awareness, deepen customer relationships, and drive customer growth. The ideal candidate will possess a strategic mindset, exceptional organizational skills, and a proven track record in managing diverse marketing campaigns.
Responsibilities
- Guide the creation of content that supports every stage of the customer lifecycle, from onboarding to advocacy.
- Manage projects and advocacy activities from end to end, tracking cross-functional requests and fulfillment requests.
- Conduct customer interviews and oversee the development of content assets like case studies, testimonials, blog posts, and press releases.
- Lead integration of customer stories into various marketing channels and campaigns to ensure cohesive brand messaging.
- Partner with the Customer Success Management (CSM) team to identify and connect satisfied customers with prospects.
- Build and nurture a community of customer advocates through initiatives like case studies, testimonials, user groups, and customer advisory boards.
Requirements
- 5+ years of customer marketing experience, preferably with running customer reference programs or advocacy community programs.
- Direct experience in B2B SaaS and/or fintech.
- Experience with community management software or platforms.
- Experience leading advocacy programs and marketing campaigns, including field events and webinars.
- Excellent written and verbal communication skills.
- Passion for identifying and connecting with customers across diverse industries.
- Experience with content production and editorial storytelling.
- Results-driven, self-starter, and strong collaborator.
- Detail-oriented and highly organized.
- Experience with Google Workspace, Asana, Salesforce, Seismic, User Evidence, Slack.
Nice-to-haves
- Experience with analytics tools to derive insights from advocacy activities.
- Familiarity with customer relationship management (CRM) systems.
Benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
