Marketing Coordinator/ Lead Specialist

$41,600 - $62,400/Yr

Direct Home Services - Durham, CT

Full-time - Entry Level

Remote - Durham, CT

About the position

The Marketing Coordinator/Lead Specialist at Direct Home Services is responsible for providing exceptional customer service through handling inbound and outbound calls. This role requires strong communication skills and the ability to analyze customer needs to provide effective solutions. The position offers opportunities for growth in a supportive and modern office environment.

Responsibilities

• Answer incoming calls promptly and professionally
• Assist customers with inquiries, orders, and issue resolution
• Perform data entry accurately and efficiently
• Analyze customer needs to provide appropriate solutions
• Maintain a high level of phone etiquette and professionalism
• Collaborate with the team to ensure customer satisfaction
• Manage social media advertising efforts.

Requirements

• Previous experience in a call center or customer service role (2 years required)
• Strong data entry skills with attention to detail
• Ability to analyze information and provide effective solutions

Nice-to-haves

• Experience with social media advertising

Benefits

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off