Marketing Coordinator

$32,802 - $41,018/Yr

Unclassified - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

About the position

As a Marketing Coordinator at Brookdale North Raleigh, you will play a vital role in supporting the sales staff and ensuring the timely administration of sales and marketing efforts. Your responsibilities will include providing marketing support to the community in alignment with established marketing and business plans. You will utilize various sales processes, systems, and forms to perform your job duties effectively, track information, compile data and reports, and help meet or exceed community revenue goals. In this position, you will also provide essential administrative support for the Sales Department, which includes attending daily sales meetings and maintaining communication with the community sales leader and other key associates regarding the status of prospective move-ins. You will act as a liaison between new residents and the community, coordinating the move-in process efficiently and ensuring all necessary paperwork is completed, including the Physician Plan of Care (PPOC), residence preparation, mover scheduling, and community support. Additionally, you will coordinate with maintenance and operations on unit turnover and maintain unit availability listings for the sales team. You will assist the community sales leader in scheduling and executing events aimed at lead generation and advancement, while also ensuring the sales office is stocked with marketing materials and move-in packets. Your role will involve representing the community at outside events and professional groups to increase awareness and engagement. You will also be responsible for maintaining accurate records in the lead management system and preparing data for weekly and monthly reports.

Responsibilities

• Provides marketing support services to the sales staff to ensure the timely administration of sales and marketing efforts.
• Utilizes sales processes, systems, and forms for sales to perform job duties, track information, compile data and reports, and meet or exceed community revenue goals.
• Provides administrative support for the Sales Department and attends daily sales meetings.
• Communicates daily with community sales leader and other key associates regarding the status of all prospective move-ins.
• Serves as liaison between new resident and community by coordinating the move-in process for new residents in an efficient and welcoming manner.
• Ensures paperwork completion, including PPOC, residence preparation, mover scheduling, and community support.
• Coordinates with maintenance and operations on unit turnover and maintains unit availability listings for the sales team.
• Assists community sales leader in scheduling and executing events including lead generation and lead advancement events.
• Ensures sales office is stocked with marketing information and move-in packets.
• Represents the community and increases awareness through participation in outside events, professional groups, and community involvement as directed by the community sales leader.

Requirements

• High school diploma or General Education Degree (GED) required.
• A minimum of one year administrative experience required, preferably in the retirement, hospitality, or medical industry with a proven track record of focus on customer service is required.
• Ability to effectively listen and communicate verbally and in writing.
• Ability to effectively manage time, tasks and projects in a dynamic environment.
• Knowledge of Medicare and Medicaid regulations to include applicable processes, if required in the community.

Nice-to-haves

• Knowledge of state regulations impacting or directing the delivery of services, if applicable.
• Ability to operate personal computers and related software including Microsoft Office applications.
• Ability to learn and operate the customer relationship database.

Benefits

• Health insurance
• Tuition reimbursement
• Life insurance
• Retirement plan
• Pet insurance