Marketing, Customer Experience Specialist, GI

$55,000 - $68,000/Yr

Castle Biosciences - Friendswood, TX

Full-time - Mid Level

Friendswood, TX

Professional, Scientific, and Technical Services

About the position

The Marketing, Customer Experience Specialist at Castle Biosciences is responsible for engaging with pathology laboratories, supporting the sales team, and analyzing data to enhance performance in pathology-related initiatives. This role emphasizes communication, organization, and data analysis, contributing to the company's mission of improving patient care through innovative testing solutions.

Responsibilities

• Engage with new and existing pathology laboratories.
• Collaborate closely with the sales team.
• Organize relevant pathology information.
• Make calls to establish and maintain relationships with pathology labs.
• Provide support to the sales team.
• Analyze data to identify trends and insights for decision-making.

Requirements

• High school diploma or equivalent required; college degree or some post-high-school course work is an asset.
• Minimum one year of experience in a pathology-related position preferred.
• Minimum two years of experience in a customer service role.
• Strive for excellence in all aspects of performance and commitment to continuous self-evaluation and development.
• Actively display behaviors that support the mission, vision, and values of Castle Biosciences.

Nice-to-haves

• Experience in the biotech industry.
• Strong analytical skills.
• Proficiency in CRM software.

Benefits

• Stock options
• Health savings account
• Paid holidays
• Health insurance
• Paid time off
• 401(k) matching