Marketing & Customer Service Associate

Instep CA Group - Moreno Valley, CA

Full-time

Moreno Valley, CA

About the position

The Marketing & Customer Service Associate will play a crucial role in supporting the Marketing & Customer Service team by engaging with clients and potential leads. This position focuses on building relationships, understanding client needs, and promoting services to drive sales. The associate will receive training and mentorship while actively participating in networking events and continuous training to enhance their skills and contribute to the team's success.

Responsibilities

• Qualify provided leads by engaging with them in-person and learning their needs regarding client-specified services for sales completion.
• Research each assigned business/company and stay updated on competitors to maintain industry leadership.
• Familiarize themselves with each assigned territory to gain confidence in demographics and potential customer bases.
• Continue networking with other top Marketing & Customer Service Associates and Managers to grow knowledge.
• Invest time outside of work to strengthen leadership, customer service, and management skills.
• Engage in active listening with customers to clarify information and assess potential needs.
• Follow up with thoughtful product and service recommendations and thoroughly explain solutions and processes.

Requirements

• 1-2 years of experience preferred in the customer service, marketing, and/or sales industry.
• Strong negotiation and conversational skills when interacting with potential leads and customers.
• Comfortable interacting with a diverse group of customers.
• An inherent sense of optimism and resilience.
• Dedicated to personal professional growth and consistently set higher goals.