Marketing Customer Story Development Manager/Sr. Manager

$110,600 - $187,900/Yr

Salesforce - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Publishing Industries

About the position

As the Manager/Sr. Manager of Customer Story Development at Salesforce, you will be responsible for capturing and showcasing impactful customer success stories. This role emphasizes storytelling to highlight the transformative use of Salesforce technology, requiring strong customer engagement and collaboration with various internal teams. You will report to the Director/Sr. Director of Customer Story Development and play a crucial role in developing narratives that resonate with diverse audiences.

Responsibilities

• Conduct in-depth interviews with customers to extract detailed use cases and articulate impactful solutions and outcomes.
• Build and maintain trusting relationships with customers to ensure their stories are told effectively.
• Assist in the creation and approval of customer stories, ensuring alignment with the latest messaging.
• Collaborate closely with internal teams, including marketing, creative, product, and sales, to ensure a cohesive storytelling approach.
• Support the Director/Sr. Director in managing and mentoring a team focused on story development.
• Work closely with internal stakeholders to ensure stories align with broader business goals.
• Develop strong partnerships with key stakeholders and executive sponsors across Marketing, Product, and Sales.

Requirements

• Experience in marketing, communications, or a related field, with a strong emphasis on technical product marketing and customer engagement.
• Exceptional ability to communicate complex technical details in a clear, compelling manner.
• Ability to work independently in a fast-paced environment, keeping up with industry trends and technological advancements.
• Proficient in outbound outreach, skilled in handling objections, and adept at finding win-win scenarios.

Nice-to-haves

• Experience with Salesforce products and the broader SaaS and B2B technology landscape.
• A background in working at a consulting firm or agency.
• Experience being an end-user of Salesforce technology, such as Sales Cloud, Slack, Tableau, etc.
• Constant curiosity to seek the most exciting aspects of stories and a high bar for excellence in all work.
• Experience in building and nurturing relationships with customers and internal stakeholders.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• 401k matching
• Paid holidays
• Paid volunteer time
• Flexible scheduling
• Professional development
• Tuition reimbursement
• Employee discount programs