Marketing Operations Lead, System Administrator

Best Buy - Richfield, MN

Full-time - Entry Level

Hybrid - Richfield, MN

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

The Marketing Operations Lead, System Administrator is responsible for managing critical marketing tools that enhance the productivity of Best Buy's Marketing and Retail Media Network Organizations. This role involves ongoing maintenance, optimization, and enhancements of tools such as Adobe Workfront, Sprinklr, and CreatorIQ, while also providing training and change management support. The position requires collaboration with various teams to improve resource management and process efficiency, and it operates in a hybrid work environment.

Responsibilities

• Manage user setup, password resets, access level changes, and licensing changes for marketing tools.
• Ensure consistent system reliability and resolve problems effectively.
• Track performance and mitigate risks through effective problem management.
• Leverage expertise in business process and project management to address business needs.
• Facilitate discovery sessions to document process steps and identify efficiencies.
• Engage with tool users to understand their challenges and develop enhancements.

Requirements

• 1 year of working knowledge in Adobe Workfront.
• 2+ years of experience in content management systems or related disciplines.
• 1+ years of experience in a quick-turn, high-volume environment.
• Experience leading projects and conducting training.

Nice-to-haves

• Associate degree or equivalent industry experience.
• Experience as a functional system administrator in workflow management tools.
• Direct or indirect project or resource leadership experience.
• Strong communication, relationship, and problem-solving skills.
• Experience in the marketing/advertising sector.
• Retail and national brand experience preferred.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support