Marketing Operations Manager

Morningstar - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Marketing Operations Manager at Morningstar is responsible for optimizing operations within the Central Marketing department. This role focuses on building repeatable processes and workflows for the Global Marketing Operations Team, ensuring that marketing initiatives are effectively coordinated and executed to drive maximum impact and efficiency. The ideal candidate will have a strong background in project management and Agile methodologies, and will be comfortable working in a fast-paced environment while solving problems proactively.

Responsibilities

• Understand, adopt, and drive Morningstar's Agile Scrum framework
• Provide thought leadership and drive process improvement for the marketing operations team
• Jointly develop, implement, and document standards and definitions for marketing processes
• Identify, design, and document scalable processes that enable the marketing team to be more effective in their daily work and drive alignment within the department
• Coordinate cross-functional teams to ensure project deliverables are met on time
• Monitor project progress and adjust plans as necessary
• Develop and provide reports on key metrics on the velocity/performance/progress of marketing operations initiatives
• Manage day-to-day incoming ticket management and grooming for Marketing Operations tickets
• Provide communications to partners and stakeholders on a regular basis, representing the work of the Marketing Operations team
• Work with team members to resolve issues and eliminate roadblocks
• Champion and drive standardized practices in the execution of marketing campaign deliverables
• Prepare for, lead, and manage follow-up meetings
• Create and oversee project timelines, tasks, budgets, responsibilities, proactively manage dependencies and deliverables
• Train and onboard junior project coordinators

Requirements

• Bachelor's degree required
• 6 years' experience in marketing operations and/or marketing automation
• Project management experience
• Experience as a marketing manager or business analyst
• Strong understanding of marketing channels and strategies
• Impeccable attention to detail and deadlines while handling multiple tasks
• Passion for technology and excellent communication skills
• Strong leadership, communication, time management, problem solving, and analytical skills
• 1+ years of experience in Agile development practices
• Growth mindset, ready to learn and improve processes
• Experience in Asana, Contentstack, Eloqua, or other project management tools

Benefits

• Hybrid work environment with remote and in-person collaboration
• Tools and resources to engage with global colleagues
• Flexibility in work arrangements as needs change