Marketing Operations Manager

The Marketing Store - Chicago, IL

Full-time - Mid Level

Chicago, IL

1,001-5,000 employees

Personal and Laundry Services

About the position

The Marketing Operations Manager will play a crucial role in executing and managing technology-based projects and processes for digital campaigns, particularly focusing on Adobe products. This position requires a self-motivated individual who can enhance the efficiency and effectiveness of the Marketing Operations team by uncovering solutions to complex challenges and facilitating seamless service delivery for clients.

Responsibilities

• Execute and manage the implementation of tools and technology including Adobe products by conducting in-depth trainings and working sessions.
• Develop onboarding documentation and resources that complement the training programs for cross-functional teams.
• Support the implementation and execution of technology to improve/enhance the delivery of products and services for clients.
• Research and identify specific Adobe workshops, seminars, or certifications to assist with day-to-day execution and operations.
• Assist with the enablement of operations at scale and support automation initiatives.
• Support cross-functional implementation of tools and technology by collaborating and participating in operational workstreams and processes.
• Develop solutions to drive smarter data-driven insights on optimizing the business in partnership with the department lead.
• Provide a fresh perspective on existing processes and develop new ways of working within the Marketing Operations team.
• Facilitate clear communication channels across internal departments and externally with clients, working closely with the Account management team.

Requirements

• Bachelor's degree in marketing, information technology, business, or a related field is preferred.
• At least 3 years of experience working on Adobe products and platforms.
• Experience with Adobe Experience Manager and Adobe Journey Optimizer required.
• Demonstrated hands-on experience within the digital space, including web-based content management systems.
• Familiarity with project/task management tools such as JIRA, Airtable, CMS, is a plus.
• Experience with building out Adobe products use cases, processes, and workflows in-house and externally on the client side.
• Ability to build relationships within an organization to drive results is required.
• Proven ability to effectively articulate and communicate information and insights is required.
• Ability to work independently and self-manage time, prioritize tasks and projects, and execute on deliverables.
• Understanding of yield management and triaging roadblocks with problem-solving skills to meet performance demands.
• Commitment to delivering exceptional service.
• Demonstrated ability to meet deadlines, manage & prioritize multiple projects simultaneously, with the ability to escalate scope increase when necessary.

Nice-to-haves

• Familiarity with project/task management tools such as JIRA, Airtable, CMS.