Marketing Operations Manager

$118,000 - $118,000/Yr

Frontapp - San Francisco, CA

Full-time - Mid Level

Remote - San Francisco, CA

Professional, Scientific, and Technical Services

About the position

Front is seeking a dynamic and experienced Marketing Operations Manager to join our growing team! This role requires a blend of project management expertise, marketing knowledge, and technical acumen to support and enhance our marketing operations. This role is crucial in driving our marketing strategy, enhancing our lead generation efforts, and supporting overall business growth. The ideal candidate will have a healthy balance of operations, project management, technical, and analytical experience to design and implement innovative processes and solutions that unlock promising results for our marketing efforts. You will accomplish this by closely partnering with key stakeholders and teams, while coordinating with cross-functional teams to ensure all aspects of each project are compatible and executed efficiently. If you are passionate about marketing operations and want to join a team that is transforming customer communication, we'd love to hear from you!

Responsibilities

• Evolve our marketing automation practices, including driving key disciplines within our marketing tech stack, attribution, segmentation, lead scoring, and program execution.
• Ensure all programs Marketing Ops are delivered on time, within scope, and aligned with business objectives.
• Influence design and implementation of program builds to improve lead quality and conversion rates.
• Work closely with the sales team to ensure alignment on lead management processes and handoffs.
• Partner closely with Marketing, Sales, Analytics, Operations, and Product teams to continually improve marketing effectiveness, process scalability, and lead-to-closed won optimization.
• Identify opportunities to streamline and enhance marketing operations processes.
• Maintain and improve best practices for data management and hygiene across our external facing platforms.

Requirements

• 5-7 years of experience in B2B marketing with a focus on marketing automation systems / CRM management.
• Primary experience using and/or implementing Hubspot or Marketo and working with Salesforce, Outreach LeanData and/or ChiliPiper and project management systems (Asana, Jira, etc).
• Maintain comprehensive project documentation, including plans, reports, and records.
• Excellent cross-functional collaboration and relationship building skills.
• Ability to handle highly complex projects that impact multiple stakeholder groups.
• Embrace challenges, welcome feedback, and see effort as the path to mastery.
• Self-starter with full accountability of your domain and initiative to find solutions.
• Excellent written and verbal communication skills, able to simplify complex concepts.
• Constantly evaluate the landscape of marketing tools and systems for optimization.
• Courage, passion, and perseverance towards challenging goals in a fast-paced environment.
• Demonstrate care and awareness for how your actions and words affect others.
• Ability to dig deep into data to provide best-in-class governance, integrity, and accuracy.

Nice-to-haves

• Strong analytical skills and experience with data analysis and reporting tools (e.g., Google Analytics, Omni).
• Background in HTML/CSS.

Benefits

• Competitive salary
• Equity (we are post-series D & backed by some of the best VCs in the US)
• Private health insurance, including plan options at no cost to employees
• Focus Fridays - learn more!
• Flexibility to work from home 3 days/week (unless posted as a full-remote role)
• Mental health support with Workplace Options
• Family planning support with Maven
• $100 per month Lifestyle Stipend to spend on fitness and other activities
• Wellness Days - Fronteers get an additional day off on months with no holidays
• Winter Break - Our offices are closed from Christmas to New Year's Day!