Marketing Operations Manager

$100,000 - $125,000/Yr

Fortrea Inc. - Durham, NC

posted 3 months ago

Part-time,Full-time - Mid Level
Durham, NC
10,001+ employees
Professional, Scientific, and Technical Services

About the position

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access, and technology solutions across more than 20 therapeutic areas. With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe. In the role of Marketing Operations Manager, you will be pivotal in optimizing our Pardot/Salesforce ecosystem, transitioning our systems to HubSpot, and driving data-driven marketing strategies. The ideal candidate will have a strong background in marketing analytics, automation, and process optimization, with a focus on improving conversion rates and enhancing our overall marketing effectiveness. You will collaborate with cross-functional teams to ensure seamless campaign execution and support the amplification of our branding efforts across both businesses. This position offers the opportunity to lead our marketing processes and technology initiatives, establishing a strong marketing operations foundation for both business units. You will be responsible for managing incoming leads, developing lead scoring models, implementing campaign automation processes, and ensuring adherence to lead processes through continuous improvement. Your role will also involve building and maintaining comprehensive reports on the marketing and sales pipeline, tracking the flow from lead generation to opportunity creation, and evaluating the effectiveness of various marketing campaigns and channels.

Responsibilities

  • Identify and implement new marketing technologies to enhance efficiency and effectiveness.
  • Coordinate with the Salesforce system administrator to integrate and optimize Pardot/Salesforce functionalities.
  • Manage incoming leads and coordinate the handoff to sales, ensuring data accuracy and cleanliness within the Pardot/Salesforce ecosystem.
  • Develop and manage lead scoring models to prioritize and route leads effectively.
  • Implement and oversee campaign automation processes to streamline marketing efforts.
  • Establish a strong marketing operations foundation for both business units.
  • Lead marketing analytics and automation efforts, including cleaning up Pardot and HubSpot, and transitioning from Pardot to HubSpot.
  • Develop and maintain reporting/KPI dashboards and an attribution model in coordination with Sales.
  • Ensure adherence to lead processes and continuous improvement through regular review and updates.
  • Conduct data cleansing and maintenance activities to ensure the integrity and accuracy of marketing data.
  • Work with the marketing team to execute email marketing campaigns, ensuring they are targeted, personalized, and effective.
  • Build out automation workflows for evergreen campaigns and other nurture programs.
  • Monitor and analyze campaign performance, providing insights and recommendations for improvement.
  • Build and maintain comprehensive reports on the marketing and sales pipeline, tracking the flow from lead generation to opportunity creation.
  • Design and implement an attribution model to evaluate the effectiveness of various marketing campaigns and channels.
  • Develop detailed reports that highlight the ROI of marketing activities, offering actionable insights to optimize strategies.
  • Oversee the management and optimization of our marketing technology stack, including webinar platforms and other digital tools.
  • Evaluate and implement new marketing technologies to stay ahead of industry trends and enhance our marketing capabilities.
  • Ensure seamless integration and functionality of all marketing tools within the tech stack.
  • Work closely with the marketing and sales teams to align strategies and objectives.
  • Collaborate with the Salesforce system administrator to troubleshoot and resolve any integration issues.
  • Support the marketing team with day-to-day operations and campaign execution.

Requirements

  • BS/MS degree in marketing, business, finance, computer science, or a related field.
  • 5+ years of experience with marketing automation tools, particularly Pardot and HubSpot.
  • Experience with Salesforce and its integration with marketing automation platforms.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent project management and organizational skills.
  • Strong communication and interpersonal skills.
  • Proven experience in lead scoring, campaign automation, lead routing, and data cleansing.
  • Ability to develop and adhere to lead processes and ensure continuous improvement.

Benefits

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Paid time off
  • Vision insurance
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