Marketing Operations Offer Support Coordinator (Las Vegas)

Caesars Entertainment - Las Vegas, NV

Full-time - Entry Level

Las Vegas, NV

Accommodation

About the position

The Marketing Operations Offer Support Coordinator plays a crucial role in supporting the daily operations of various marketing teams at Caesars Entertainment. This entry-level position is responsible for providing business support for marketing products, ensuring effective communication, and maintaining data integrity within the marketing operations framework.

Responsibilities

• Serve as the first point of support for business support for all products supported by Marketing Operations.
• Respond to all questions through the support queue and ensure all client/user support calls and service requests are handled or escalated in a timely manner.
• Monitor and report product issues from business clients.
• Demonstrate thorough understanding of the marketing products supported and their operational functions, including how to problem solve for common business support items.
• Validation of system access request for appropriate controls and approvals.
• Ensure proper access by creating, modifying, or removing user account profiles in various systems.
• Support the Data Integrity and Support teams with overflow work as needed.
• All other duties as assigned.

Requirements

• Must be proficient in Microsoft Office products.
• Self-motivated to acquire systems & applications knowledge.
• Must be detail-oriented and possess strong time-management skills.
• Ability to communicate effectively to all levels within the organization.
• Ability to work in a high-pressure fast-paced environment.
• Excellent interpersonal and problem-solving skills.
• Must be able to obtain a valid gaming license in regulated jurisdictions.
• Knowledge of property operation, Caesars Marketing or Casino Marketing experience a plus.

Nice-to-haves

• 1-2 years of relevant business experience, support, or customer service.
• College degree preferred.