Marketing Operations Process Improvement Manager

About the position

Experienced subject matter expert and thought leader role within the Operations and Program Management team responsible for improving efficiency, increasing profitability and/or cost saving strategies & initiatives. This individual will: (1) Lead efforts across line of business marketing, marketing centers of excellence, product, channel management, risk and other areas to improve operational capabilities and efficiencies within a specific discipline or set of programs, (2) Drive consistency, clarity, speed, quality and effectiveness to set the direction and communicate individual priorities and (3) Be results driven with an ability to view business challenges from diverse perspectives.

Responsibilities

• Partner with key senior leaders in marketing and across lines of business, channels, IT and other areas to develop, implement and integrate business solutions that will increase marketing effectiveness.
• Provide focused leadership on short-term execution opportunities and long-term operational strategies that will drive continuous improvement.
• Ensure that programs are resourced appropriately and for flawless execution and that deliverables are focused on and prioritized to achieve operational and financial goals of the program or line of business.
• Roll up sleeves to ensure project timelines and budgets are met.
• Complete opportunity sizing, establish key performance indicator (KPI) tracking and reporting and provide insights and analysis to keep stakeholders up-to-date on progress.
• Prepare senior leaders and teams for new process design and development programs to ensure capabilities are launched with minimal risk and focused on optimal client and teammate experience.
• Provide strategic advice for how the individual's area of expertise should be represented on the overall Operations and Program Management roadmap.
• May manage a team of professionals who can help expand the impact of these efforts.
• Manage budgets that are needed to complete relevant programs and projects.

Requirements

• Bachelor's degree in Marketing, Communications, Business Administration or related field
• Ten years of related experience or an equivalent combination of education and experience
• Deep specialized expertise (SME) within specific marketing and/or operational disciplines (e.g. Agile, marketing process, etc.). Sound and comprehensive understanding of business and organizational strategies and processes managing a process.
• Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
• Ability to lead projects of significant complexity and risk exposure, in addition to leading a team of professionals
• Ability to exercise independent judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities
• Sophisticated analytical skills and the ability to solve complex technical and business problems
• Ability to influence others to adopt a new perspective
• Knowledge of the industry's competitive landscape and an understanding of the market and regulatory factors that shape the industry

Nice-to-haves

• Banking or financial services experience
• PMP, Six Sigma Green Belt, Lean or Agile certifications

Benefits

• Medical, dental, vision, life insurance
• Disability, accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation during the first year of employment
• 10 sick days
• Paid holidays
• Defined benefit pension plan (depending on position and division)
• Restricted stock units and/or deferred compensation plan (depending on position and division)