Marketing Operations Rep (Harrahs Philadelphia)

Caesars Entertainment - Chester, PA

Full-time

Chester, PA

Accommodation

About the position

The position is focused on delivering exceptional customer service to mid- to high-end guests at Caesars Entertainment. The role involves greeting guests, providing information about services and amenities, and ensuring a positive experience through effective communication and problem-solving skills. The candidate will be responsible for executing service programs, promoting the Caesars Rewards program, and maintaining compliance with regulatory requirements while fostering a welcoming atmosphere.

Responsibilities

• Demonstrate superior customer service skills to external and internal guests.
• Maintain a positive attitude and friendly demeanor during interactions.
• Provide information about daily facility hours, promotional programs, and other relevant guest information.
• Anticipate guest needs and provide fast, flawless service.
• Execute all service programs prioritizing service to top guests.
• Check for guest satisfaction and resolve problems using the Service Recovery process.
• Promote Caesars Rewards programs and assist with registration and membership.
• Provide a warm farewell and thank guests for their visit.
• Handle guest disputes and direct them to the appropriate authority.
• Perform general duties including phone and computer terminal data entry.
• Greet bus group arrivals and execute related tasks such as creating new Caesars Rewards member cards.
• Communicate programs and services clearly to stakeholders and keep them informed of changes.

Requirements

• High School diploma or equivalent required; some college preferred.
• Previous customer service experience required.
• Outgoing and positive personality with a friendly demeanor.
• Excellent administrative and communication skills.
• Knowledge of computer programs such as J-TERM, CMS, WORD, and EXCEL.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Flexibility to work all shifts, all days of the week, and holidays.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.

Nice-to-haves

• Thorough knowledge of internal comping guidelines preferred.
• Ability to differentiate between various denominations of generic reel rewards.

Benefits

• Equal Opportunity Employer
• Reasonable accommodation for qualified individuals under the ADA