Marketing Operations Rep (Harrahs Philadelphia)

Caesars Entertainment - Chester, PA

Full-time - Entry Level

Chester, PA

Accommodation

About the position

The Marketing Operations Representative at Harrah's Philadelphia is responsible for delivering exceptional customer service to mid- to high-end guests. This role involves greeting guests, providing information about services and amenities, and promoting the Caesars Rewards program. The representative must maintain a positive demeanor, handle customer inquiries and disputes, and execute property promotions with high service expectations. The position requires multitasking and the ability to work in a fast-paced environment while ensuring compliance with company policies and regulations.

Responsibilities

• Demonstrate superior customer service skills to external and internal guests.
• Maintain a positive attitude and friendly demeanor while interacting with guests.
• Provide information about special services and amenities available to guests.
• Promote Caesars Rewards programs and assist with registration and membership.
• Execute service programs to prioritize service to top guests.
• Handle customer disputes and direct them to the appropriate authority.
• Perform general duties including phone and computer terminal data entry.
• Greet bus group arrivals and execute related tasks as assigned.
• Communicate programs and services clearly to stakeholders and keep them informed of changes.
• Maintain compliance with company expectations and industry regulations.

Requirements

• High School diploma or equivalent required; some college preferred.
• Previous customer service experience required.
• Outgoing and positive personality with a friendly demeanor.
• Excellent administrative and communication skills required.
• Knowledge of computer programs such as J-TERM, CMS, WORD, and EXCEL.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Flexibility to work all shifts, including nights, weekends, and holidays.

Nice-to-haves

• Thorough knowledge of internal gaming guidelines preferred.
• Ability to differentiate between various denominations of generic reel rewards.
• Experience in a high-volume customer service environment.

Benefits

• Health insurance coverage
• Paid holidays
• Flexible scheduling
• Professional development opportunities