Verint Systems - Salt Lake City, UT

posted 4 months ago

Full-time - Mid Level
Salt Lake City, UT
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Verint is seeking a Senior Manager of Marketing Operations to join our Global Marketing Operations team. This role is pivotal in ensuring a seamless request to execution process, particularly managing requests from the Americas Demand Generation team and the Analytical Marketing team. The Senior Manager will report directly to the Marketing Operations Senior Director and will be responsible for leveraging marketing technologies to their fullest extent. This position requires a proactive leader who can navigate day-to-day issues and support project planning, ensuring that marketing operations run smoothly and efficiently. In this role, the Senior Manager will translate business needs into actionable plans for various marketing tools, including Wrike and ZoomInfo. They will maintain marketing spaces and request processes to ensure alignment between Marketing Operations and the AMER Programs Marketing team, while also considering the impact on other teams such as Digital and Growth. The Senior Manager will support marketing automation campaigns, manage user licensing, and oversee the setup and maintenance of AI Assistant configurations in Conversica. Additionally, they will be responsible for ongoing and ad-hoc reporting related to system use and performance, collaborating with other teams to ensure accurate tracking and monitoring of campaigns. The ideal candidate will have a strong understanding of the marketing execution lifecycle, from ideation to launch, and will possess excellent communication and presentation skills. They should be detail-oriented and able to work collaboratively with senior business leaders. A passion for innovation and trying new approaches is essential, as is the ability to manage budgets and renewals across the MarTech stack owned by the Marketing Operations team.

Responsibilities

  • Translate business needs into actionable plans for marketing tools.
  • Maintain marketing spaces and request processes between Marketing Operations and the AMER Programs Marketing team.
  • Support marketing automation campaigns for Analytical Marketing and other teams.
  • Ensure alignment of global and cluster campaign email series with processes and tool capabilities.
  • Monitor segmentation requests and address concerns regarding contact segmentation overlap.
  • Serve as a member of the Wrike Governance Committee.
  • Assist with global training related to SalesOS in ZoomInfo.
  • Create and monitor Audiences and Workflows for Analytical Marketing programs.
  • Manage user licensing for marketing tools.
  • Oversee setup and maintenance of AI Assistant configuration in Conversica.
  • Review AI conversations for accuracy and performance.
  • Coordinate request intake for ZoomInfo and Marketing Automation tool development needs.
  • Develop and validate ZoomInfo Audience definitions and workflows.
  • Perform roadmap management for coordination with other activities.
  • Own ongoing and ad-hoc reporting related to systems use and performance.
  • Collaborate with Marketing Automation and Digital teams for accurate reporting and tracking of campaigns.
  • Assist with budget management and renewals across the MarTech stack.

Requirements

  • Bachelor's degree or equivalent work experience
  • Minimum of 6 years' experience in a marketing operations/marketing management role
  • Strong understanding of the marketing execution lifecycle: from ideation to launch
  • Ability to be task, detail and execution oriented
  • Strong understanding of the B2B technology, marketing and sales framework
  • Experience in marketing analytics models such as ROI models, Attribution models, Mixed Media models, etc.
  • Experience in working with, presenting, and communicating to senior business leaders
  • Strong verbal and written communication skills
  • Strong presentation skills
  • Ability to be confident and collaborative
  • Passion for trying new ideas and approaches
  • Successful completion of a background screening process.

Benefits

  • Comprehensive health insurance
  • 401k retirement savings plan
  • Paid time off and holidays
  • Professional development opportunities
  • Diversity and inclusion programs
  • Flexible work arrangements
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