Marketing Program Manager, Global Campaigns, Training & Certification

$72,600 - $155,200/Yr

Amazon - Boston, MA

Full-time - Mid Level

Boston, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Marketing Program Manager will oversee key global campaigns, focusing on understanding customer and stakeholder needs to drive effective campaign planning and execution. This role involves defining campaign processes, managing project risks, and ensuring successful communication among teams and stakeholders. The manager will also be responsible for establishing success metrics and tracking project performance, while fostering continual process improvements through collaboration and feedback.

Responsibilities

• Learn the business needs and/or workflows involved in your campaigns or programs.
• Manage and escalate project risks, and establish success metrics for projects and ensure performance is tracked and measured.
• Negotiate process improvements and needed features (and their priority), distinguishing between important and urgent.
• Establish milestones and drive sensible deadlines.
• Manage project communications and serve as the first point of contact between agencies and stakeholders related to content development and related milestones.
• Ensure the right information about the state of a project is delivered to the right audience at the right time.
• Articulate scope, timeline, owners, risks, and the steps to mitigate those risks at each stage.
• Question and look for process improvements to each campaign or program.
• Engage with cross-border stakeholders and work within a global team across time-zones.
• Anticipate and mitigate problems as they arise while ensuring updates on progress, relevant delays and budget implications are communicated to stakeholders.
• Invent and simplify processes and the use of system tooling to support efficient collaboration, campaign planning, resource tracking and creative review/approvals.
• Author program/campaign playbooks to educate teams on process improvements and workstreams.
• Raise the quality bar and foster continual process improvements through routine post mortems and collaborative feedback with cross-functional partners.

Requirements

• 4+ years of professional non-internship marketing experience
• Experience building, executing and scaling cross-functional marketing programs
• Experience using data and metrics to measure impact and determine improvements
• Experience with a project management tool, like Workfront or Asana

Nice-to-haves

• Engagement with cross-border stakeholders and work within in a global team across time-zones
• Superior verbal and written communications skills
• Experience in requirement gathering and ability to write clear and detailed requirement documents

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Employee-led affinity groups fostering a culture of inclusion
• Ongoing events and learning experiences