Marketing Services Coordinator

Seneca Gaming Corporation - Niagara Falls, NY

Full-time - Entry Level

Niagara Falls, NY

Amusement, Gambling, and Recreation Industries

About the position

The Marketing Services Coordinator at Seneca Gaming Corporation is responsible for supporting the Marketing Services and Communications Departments through various daily tasks. This entry-level position involves coordinating special events, managing reservations, and assisting with customer service inquiries, all while adhering to company policies and procedures.

Responsibilities

• Perform daily tasks for the Marketing Services and Communications Departments.
• Coordinate special events response reports and off-property reservations.
• Set up convention and tour groups in the LMS system.
• Assist with room block management and review reservations for accuracy.
• Process Player development, Executive, and Board reservations.
• Prepare and execute Entertainment Will Call.
• Assist Communications and Marketing Services Representatives in answering and processing calls.

Requirements

• High school diploma or GED required.
• Must be 18 years of age or older upon employment.
• Minimum of six months experience as a Marketing Services Representative or related experience.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Excellent customer service skills and dependability required.
• Ability to operate a personal computer and work in a fast-paced environment.
• Excellent communication skills, both written and verbal.

Nice-to-haves

• Experience with ACSC, LMS, and Q-Master phone system.