Marketing Tours Coordinator

$43,680 - $43,680/Yr

Hilton - Honolulu, HI

Full-time - Entry Level

Honolulu, HI

5,001-10,000 employees

Accommodation

About the position

As a Tour Coordinator at Hilton Grand Vacations, you will play a crucial role in booking, confirming, and tracking Asia Pacific timeshare tours. This position involves handling incoming calls from both external and internal customers, ensuring that all bookings are made in accordance with approved policies and procedures. You will work closely with our partners in Japan to coordinate direct bookings, which is essential for maximizing tour slot availability across all Asia Pacific Sales offices. Your ability to provide quick and courteous assistance will be vital in completing the tour booking process efficiently and effectively. In addition to booking tours, you will also be responsible for arranging transportation needs for tour presentations and managing activity reservations for marketing package guests. This role requires a flexible schedule, including weekends and holidays, to accommodate the needs of our customers and the business. You will be expected to service both internal customers and external guests via phone, email, and fax, ensuring a high level of customer service at all times. Your contributions will support the department's mission and goals, and you will be expected to perform any reasonable requests made by management to enhance operational efficiency. Hilton Grand Vacations is committed to fostering a culture of work-life balance and family-friendly benefits, as evidenced by our recognition as one of Newsweek's "America's Greatest Workplaces for Parents & Families." We pride ourselves on our dedication to innovation, quality, and continued growth in the vacation ownership industry, and we value the loyalty of our Owners, Members, and Guests. Join us in creating memorable experiences for our customers while enjoying a supportive and rewarding work environment.

Responsibilities

• Book, confirm, and track Asia Pacific timeshare tours from incoming calls.
• Coordinate direct bookings with partners in Japan.
• Service internal customers and external guests via phone, email, and fax.
• Coordinate timeshare appointments (new bookings, reschedules, cancellations) with the appropriate sales office.
• Provide quick and courteous assistance to complete the tour booking process.
• Arrange transportation needs for tour presentations as required.
• Responsible for arranging activity reservations for marketing package guests.
• Perform any reasonable request by management that supports the department's mission and goals.

Requirements

• High School Diploma or equivalent.
• Ability to work a flexible schedule including evenings, holidays, and weekends.
• Ability to communicate verbally, read, and comprehend English.
• Proficient in Microsoft Word, Excel, and Outlook.
• Able to provide professional customer service over the phone.

Nice-to-haves

• Japanese and/or Korean speaking skills.
• Previous phone experience.

Benefits

• Medical, Dental, and Vision insurance from Day One
• 401k plan with company match
• Life insurance
• Company stock purchase program
• Team Member Travel Program with discounted rates
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities