Master Field Service Engineer (This position can be located anywhere in the CONUS)

Carrier Corporation - Kennesaw, GA

Full-time

Remote - Kennesaw, GA

Specialty Trade Contractors

About the position

At Carrier, we make modern life possible by delivering groundbreaking systems and services that help buildings, homes, and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We're constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world's first choice in HVAC and refrigeration. As a Master Field Engineer, you will be crucial to Automated Logic's business through the field commissioning of building automation systems created specifically for each individual customer. We are looking for someone who works well in a team and has excellent time management, organization, communication, technical, and troubleshooting skills. As a technical and product expert, you will solve highly complex problems, lead in training less experienced Field Engineers, and serve as a point of contact in the field. Your role will involve initiating, installing, troubleshooting, and optimizing customer systems that utilize advanced Direct Digital Control technology. You will mentor and develop less experienced Field Engineers on all field tools and technology, serve as a local contact for technical issues, and offer effective solutions for complex system issues. You will be responsible for providing turnkey project delivery on medium to large projects, ensuring that systems operate properly, including controls, sensors, and software. Additionally, you will load software, configure trends, alarms, and reports, implement time management strategies to ensure customer satisfaction, and communicate and document the status and details of the project for the customer. Finally, you will provide site-specific training to owners/operators on the complete system.

Responsibilities

• Initiate, install, troubleshoot, and optimize customer systems that utilize advanced Direct Digital Control technology.
• Mentor and develop less experienced Field Engineers on all field tools and technology.
• Serve as local contact for technical issues.
• Offer effective solutions for complex system issues.
• Provide turnkey project delivery on medium to large projects.
• Ensure that systems operate properly, including controls, sensors, and software.
• Load software, configure trends, alarms, and reports.
• Implement time management strategies to ensure customer satisfaction.
• Communicate and document the status and details of the project for the customer.
• Provide site-specific training to owners/operators on the complete system.

Requirements

• High School Diploma or GED.
• 6+ years of experience in Building Automation, HVAC, or technical field.
• Capable of climbing ladders or using other lift equipment over 8 feet above grade and capable of lifting items up to 50lbs.
• Valid and current Driver's License and can be insurable by the company's insurance.
• Must be willing to travel within the U.S. 90% of the time.

Nice-to-haves

• Bachelor's degree, Associate degree, Technical/Business School Certificate or Diploma in HVAC, Controls, or related field.
• Proficient with advanced building automation software, such as WebCTRL, and installing building automation controls.
• Ability to navigate and integrate into a variety of building automation systems.
• Expert with TCP/IP networks including wireless technology.
• Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
• Ability to communicate technical information to a non-technical audience.
• Excellent communication skills as well as the ability to work well in a team environment.
• Proficient with Microsoft 365 applications.