Master Service Technician - Nalley Hyundai

Asbury Automotive Group - Stonecrest, GA

Full-time - Entry Level

Stonecrest, GA

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

As a Master Automotive Technician at Nalley Hyundai, you will play a crucial role in redefining the car-servicing experience while ensuring exceptional guest satisfaction. This position requires a deep understanding of automotive repair and diagnostics, particularly for major components of vehicles. You will be responsible for performing complex repairs, removing and replacing parts, and ensuring that all work is completed efficiently and accurately according to dealership and factory standards. Your expertise will be essential in examining vehicles to determine if further safety or service work is required, and you will utilize a multi-point inspection form to document all findings and recommendations. In this role, you will communicate effectively with service advisors regarding additional work needed and manage your time to complete repairs within promised timelines. Maintaining proficiency in your technical skills is vital, and you will be expected to participate in ongoing training programs to stay updated with new technologies and manufacturer specifications. You will also conduct road tests to confirm that repairs have been successfully completed and assist fellow technicians in diagnosing vehicle issues. Your responsibilities will extend to ensuring that customer vehicles are returned in pristine condition, complying with all federal, state, and local regulations, and safeguarding customer information and property. You will also be involved in training novice technicians, contributing to a collaborative and supportive work environment. This position not only offers the chance to work with cutting-edge automotive technology but also provides a pathway for professional growth and development within the Asbury Automotive Group.

Responsibilities

• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards
• Examine assigned vehicle to determine if further safety or service work is required or recommended
• Make accurate use of the multi-point inspection form on each vehicle
• Document all work performed and recommended on assigned repair order
• Communicate with service advisor when additional work is needed or if repairs cannot be completed within the promised time
• Maintain technician proficiency as specified by Asbury standards
• Conduct road test to determine work needed and to confirm work was successfully completed when necessary and practical
• Utilize product and technical training as assigned by the manufacturer and management
• Participate in manufacturer-sponsored training programs and schools to continuously expand your knowledge of new technology
• Maintain manufacturer (CSI) Customer Satisfaction Index at or above the Asbury specified goal(s) in service for district, regional and national scores
• Complete the work, notations and time-keeping necessary to the successful completion of warranty repair orders and the filing of warranty claims
• Report to management any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees
• Perform all levels of diagnosis and repair on automobile, and or, light truck vehicles
• Utilize hand held devices to diagnose malfunctions
• Assist and help fellow technicians in the shop with vehicle diagnosis
• Participate in the training and developing of novice team members/technicians in the shop
• Take care to ensure that customer's vehicles are returned to them as clean as they were prior to being serviced
• Understand and complete required training for compliance with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Comply with all federal, state and local laws, as well as company policy, regarding safeguarding all customer vehicles, property and information

Requirements

• ASE certifications heavily preferred
• Manufacturer certifications heavily preferred
• Previous automotive technician experience required
• Must have basic tools
• Must have great technical and mechanical skills
• Must be a team player and have the ability to work repetitively on complex tasks
• Must be a minimum of eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Benefits

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member's eligible)
• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities