Kemper - Birmingham, AL
posted 2 months ago
Kemper is one of the nation's leading specialized insurers, and we are seeking a Material Damage Claims Product Analyst to join our team. This position is crucial in supporting key strategic claims initiatives across the Property and Casualty (P&C) Claims organization. Under minimal supervision, the analyst will work collaboratively with colleagues, field and desk leaders, and outside vendors to develop, plan, and track programs and projects that assess the cost and benefits of workflows and improvements. The role requires a deep understanding of the P&C Claims business to identify and evaluate opportunities that align with the strategic goals of the organization. The analyst will be responsible for supporting the execution of the claims process improvement program, which includes coordinating the creation of Best Practices, conducting monthly metric analyses, and performing ad-hoc reviews and diagnostics as needed. Additionally, the analyst will coordinate pilot initiatives and vendor relationships to create comprehensive Cost/Benefit Analyses of innovative options. Participation in periodic reviews and updates to Best Practices, Guidelines, Playbooks, Scripts, and supporting workflows is also a key responsibility, requiring collaboration with field teams. This role demands the ability to maintain confidential and trust-based relationships within the organization while effectively elevating issues and concerns. The analyst will need to stay informed about market challenges and trends, working with internal business partners to address these trends regularly. Furthermore, the analyst will develop and interpret business data from multiple vendor platforms and assist in building dashboards to assess performance, ensuring that the claims organization meets its strategic goals and business initiatives.