MATTRESS SALES SPECIALIST

Mattress Firm - Perkasie, PA

Full-time - Entry Level

Perkasie, PA

Furniture, Home Furnishings, Electronics, and Appliance Retailers

About the position

As a Sleep Expert at Mattress Firm, you will play a crucial role in creating a customer-centric retail experience that helps individuals find the perfect mattress for their needs. This position emphasizes building strong relationships with customers, providing expert product knowledge, and driving sales performance while supporting company initiatives. The role includes extensive training and development opportunities to ensure success in delivering a life-changing in-store experience.

Responsibilities

• Create an environment focused on customer satisfaction by cultivating strong relationships.
• Provide technical and product knowledge to customers, acting as a subject matter expert.
• Drive individual sales performance and meet key performance indicators (KPIs).
• Maintain customer relationships during and after purchase, including resolving issues and sending delivery reminders.
• Stay informed about competitors' offerings and marketing strategies.
• Leverage social media to enhance brand awareness and increase sales.

Requirements

• Strong interpersonal and communication skills to build customer relationships.
• Ability to provide detailed product knowledge and technical information.
• Sales experience or a strong desire to learn and excel in a sales environment.
• Willingness to participate in extensive training and development programs.

Nice-to-haves

• Experience in retail sales or customer service.
• Familiarity with social media marketing strategies.

Benefits

• Excellent career growth opportunities through on-the-job training and development programs.
• 401(k) with employer matching.
• Mental health and life resources.
• Medical, dental, prescription, and vision plans.
• Base pay or uncapped commission.
• Employee discounts on Mattress Firm sleep products and accessories.
• Additional discounts on cell phone products and services, event tickets, personal travel, electronics, and appliance purchases, and pet insurance plans.