MATTRESS SERVICE REP (Full Time & Part Time)

$29,120 - $29,120/Yr

Mathis Home Improvements - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Construction of Buildings

About the position

The Mattress Service Representative at Mathis Home is responsible for providing exceptional customer service to clients regarding their mattress purchases, warranties, and returns. This role involves assisting customers both over the phone and in person, managing inquiries, and ensuring a smooth service experience. The position offers flexible scheduling and the opportunity to work in a fun and supportive environment.

Responsibilities

• Provide timely and accurate information to customers' requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Handle GBS Claims and manage inbound calls and face-to-face interactions regarding warranties and returns.
• Order all parts for missing hardware and replacement panels.
• Follow up with the factory on outstanding service orders to update status.
• Work on non-sellable reports to eliminate items waiting on parts.
• Partner with sales associates to meet and exceed customer service expectations.
• Organize and manage multiple priorities effectively.
• Maintain the office appearance by keeping everything neat and clean.
• File daily invoices.

Requirements

• Customer service experience
• Basic math skills
• Retail math knowledge
• Phone etiquette proficiency
• Entry-level position suitable for beginners.

Nice-to-haves

• Positive attitude when working with customers
• Knowledge of employment and safety procedures.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• On-site gym
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Gym membership
• Flexible schedule
• Life insurance