City of McAllenposted 6 months ago
$32,968 - $32,968/Yr
Full-time • Entry Level
McAllen, TX
Amusement, Gambling, and Recreation Industries
About the position
The 311 Customer Service Specialist at the City of McAllen is responsible for greeting callers and addressing their concerns in a friendly and efficient manner. This role involves working with diverse populations and assisting with emergency management functions as directed by the department supervisor. The position emphasizes the importance of tact, courtesy, and independent thinking in providing high-quality service to the community.
Responsibilities
- Greet callers on the phone in a friendly and cheerful manner.
- Solve caller's concerns effectively and efficiently.
- Work with diverse populations using tact and courtesy.
- Assist with emergency management functions as directed.
Requirements
- Immediate supervision and procedural control by the McAllen 311 Dept. Supervisor.
- Ability to work with diverse populations.
- Strong communication skills.
Nice-to-haves
- Experience in customer service roles.
- Familiarity with emergency management functions.
Benefits
- Bereavement leave
- Dental insurance
- Life insurance
- Paid holidays
- Tuition reimbursement
- Vision insurance
